Updates from the CEO

The latest update from Albert Roberson, on where the civil rights docket is heading this term.

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Framework

ADA and Section 504

The Americans with Disabilities Act and Section 504 of the Rehabilitation Act both prohibit discrimination on the basis of disability, and most public districts, colleges, and universities answer to both at once. Each requires access, individualized accommodation, a named coordinator, and a fair process for complaints. This page sets out how the two laws differ, who they reach, and what a defensible program looks like.

At a glance

Disability access and accommodation

  1. Statutes42 U.S.C. § 12101 · 29 U.S.C. § 794
  2. Applies toFederal fund recipients, public entities, public accommodations
  3. Enforced byOCR and the Justice Department
  4. Digital ruleWCAG 2.1 AA, by April 26, 2027 or April 26, 2028, by size

ADA and 504

ADA vs Section 504: the difference that matters

Section 504 is a condition of federal money. It applies to any program or activity that receives federal financial assistance, which includes nearly every public district and most colleges through federal student aid. The ADA applies regardless of funding. Title II covers state and local government entities, including public districts and public colleges. Title III covers places of public accommodation, which reaches many private schools and private institutions. Title I covers employers with 15 or more employees.

The two laws use the same definition of disability: a physical or mental impairment that substantially limits a major life activity, a record of such an impairment, or being regarded as having one. Since the ADA Amendments Act of 2008, that definition is read broadly, and the question is rarely whether a person qualifies. The question is whether the institution responded correctly.

An institution covered by both should run one program that meets the stricter requirement on each point, not two parallel systems.

Side by side

Section 504, ADA Title II, and ADA Title III side by side

Section 504ADA Title IIADA Title III
Who it coversRecipients of federal financial assistanceState and local government entitiesPlaces of public accommodation
Typical institutionsPublic districts, most colleges, many private collegesPublic districts, public colleges and universitiesPrivate schools, private colleges, other businesses open to the public
Coordinator requiredYes, at 15 or more employeesYes, at 50 or more employeesNo named coordinator requirement
Primary enforcementOffice for Civil Rights, U.S. Department of EducationU.S. Department of Justice; OCR for education programsU.S. Department of Justice; private lawsuits

ADA and 504

Who has to name a Section 504 coordinator

A recipient of federal financial assistance that employs 15 or more people must designate at least one employee to coordinate its Section 504 compliance and must adopt grievance procedures. Under ADA Title II, a public entity with 50 or more employees carries the same two duties. Both laws also require public notice that the institution does not discriminate, with the coordinator's name or title and contact information.

The designation is the easy part. The coordinator needs the authority to decide accommodation questions, the time to run the process, and a reporting line that is not also the source of the complaint. A coordinator named on paper but without authority is a common finding in Office for Civil Rights resolutions.

The checklist

What has to be in place

The structural obligations, stated plainly. Specifics vary by institution and by state.

  • 01A designated coordinatorNamed, published, reachable, and given the authority to decide.
  • 02A grievance procedureA published route for disability discrimination complaints, separate from the request process for accommodations. A person who disagrees with a decision needs somewhere to go other than back to the person who made it.
  • 03An interactive processIndividualized, documented, and iterative. A denial without a recorded interactive process is difficult to defend.
  • 04Accommodation recordsWhat was requested, what was considered, what was decided, and why, kept for the institution's retention period.
  • 05Program accessibilityPrograms, services, and activities usable by people with disabilities when viewed in their entirety. Not every building must be fully accessible, but no one may be shut out of a program.
  • 06Effective communicationAuxiliary aids and services, such as captioning, interpreters, and accessible formats, so communication is as effective as it is with others.
  • 07A digital accessibility programAn inventory of websites, applications, documents, and course materials, a remediation plan against the applicable standard, and a procurement rule so the backlog stops growing.
  • 08Trained front-line staffThe people who first hear a request, including faculty, building staff, and supervisors, know what to do with it and where to send it.

ADA and 504

Section 504 in PK-12 districts

For districts, Section 504 carries duties beyond accommodation. A district must locate and evaluate students who may have a disability, provide a free appropriate public education, make placement decisions through a group of people who know the student, and give families procedural safeguards, including an impartial hearing. Section 504 reaches more students than the IDEA, because a student can qualify without needing specialized instruction. Districts most often fall short when building teams decide by category, apply a grade threshold, or treat a 504 plan as a lesser version of an IEP. More on that in what PK-12 teams get wrong about Section 504 and the ADA.

ADA and 504

Section 504 and the ADA in higher education

Colleges are not required to find students, and they do not owe a free appropriate public education. Students request accommodations, and the institution decides through the interactive process. The recurring problems sit outside the disability services office: employee accommodations with no clear owner, grievances routed back to the office that made the decision, and faculty who adjust or refuse approved accommodations in their own courses.

ADA and 504

Digital accessibility deadlines under ADA Title II

The Department of Justice's 2024 rule sets WCAG 2.1 Level AA as the standard for the web content and mobile apps of state and local government entities, including public districts and public colleges. In April 2026, the Department extended the compliance dates by one year:

April 26, 2027: public entities serving 50,000 or more people.

April 26, 2028: public entities serving fewer than 50,000 people, and special districts.

The extension is time to build a program, not a reason to wait. Course materials, posted documents, and newly procured software are where institutions fall back out of compliance. What the delay changes, and what it does not, is set out in a deadline moved, a deadline did not.

Where files fail

Where it usually goes wrong

Two failures dominate. The first is deciding accommodations by category rather than individually, which is the opposite of what both laws require. The second is treating digital accessibility as a one-time website project instead of an ongoing obligation covering documents, course materials, and anything newly purchased, which is why remediated sites drift back out of compliance within a year.

Read the questions we get

Our role

How we help

We serve as the ADA and Section 504 Coordinator for districts, colleges, and employers that need the role filled with time and authority behind it. We run the interactive process, keep the grievance procedure separate, build the record a review will ask for, and train the staff who meet these questions first. See ADA and Section 504 coordinator services for how an engagement works and published retainer rates.

Scoping

Not sure which framework governs?

Most matters touch more than one. A scoping call settles which apply before anything else is decided.

Trust, operationalized

Work with us

Engagements begin with a scoping conversation. We look at the portfolio you are carrying, the exposure you are managing, and the role you need covered, then we tell you plainly whether we are the right firm for it.

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