Updates from the CEO

The latest update from Albert Roberson, on where the civil rights docket is heading this term.

Read the update
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Services

What we do

Senior civil rights compliance work across Title IX, Title VI, Title VII, ADA and Section 504, and the Clery Act. Every engagement ends in a record that someone else will eventually read.

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Where are you starting from?

  1. A report or complaint has come inCasework
  2. The role is empty or stretchedFractional leadership
  3. The program needs workProgram design
  4. A federal agency is involvedFederal review

Training and tools

Services

Organized by the moment you call

Each group starts with the service most institutions begin with. Most engagements add a second once the first is underway.

Casework

A report or complaint has come in

Someone has to run it, hear it, or review it, and neutrality has to be beyond question.

Fractional leadership

The role is empty or stretched

A leave, a vacancy, a caseload surge, or a coordinator carrying three portfolios.

Program design

The program needs work

Policies written against rules that no longer apply, reporting lines nobody can draw, or no clear picture of where you stand.

Federal review

A federal agency is involved

A data request from OCR or the Justice Department, a Clery program review, or a resolution agreement to negotiate and carry out.

Training and tools

What your people learn, and work from

Programs, publications, and the working library behind the practice.

  • The Learning Institute

    Certifications, bootcamps, and residential retreats for the people who hold the coordinator role.

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  • The Playbooks

    Four volumes covering the frameworks we practice in, licensed to the institution.

    Visit

  • The Knowledge Hub

    Regulatory intelligence, decision frameworks, case studies, and the instruments we use, by membership.

    Visit

  • Advisory Coffee Talks

    A regular open conversation for clients under agreement.

    Visit

  • Our frameworks

    What each of the five requires, and what to do when more than one governs a matter.

    Visit

  • OnePointe

    Case management for intake, investigations, timelines, and reporting, on its own site.

    onepointe.ai

How we engage

The same sequence, every time

Whether the work is a single investigation or a standing role.

  • 01A scoping conversationFree, and usually short. We look at the portfolio you are carrying, the exposure you are managing, and the role you need covered, then tell you plainly whether we are the right firm for it.
  • 02Conflicts and scope in writingA conflicts check runs before anything substantive. Scope, deliverables, fees, retention, and confidentiality are set in an engagement letter or a sector-specific service agreement.
  • 03Screening before contactEvery practitioner working under our name is background screened before touching an engagement, and we will meet any further screening your institution requires.
  • 04The workDocumented as it happens rather than reconstructed afterward, to the standard a hearing officer, opposing counsel, or the Office for Civil Rights would apply.
  • 05Handover and retentionFiles transfer as confidential institutional records and are retained per the engagement letter, typically seven years, then destroyed with a certificate issued.

Commercial terms

Published, so you can check them

Fees sit on each service page. These terms apply across all of them.

  • Sector schedulesThree: PK-12, higher education, and workplace. Each is published separately.
  • AgreementsSector-specific rather than one document with three schedules, so the terms match the institution signing them.
  • Discount and rate lockSigning an agreement earns 15 percent off general services and locks the rate for the term. It does not stack on the PK-12 schedule.
  • InvoicingThrough Stripe, payable by card or ACH. A 5 percent processing fee applies to card payment; ACH, wire, and check carry none. Institutional check or wire is available on engagements of $25,000 or more.
  • Payment termsNet 30, or net 60 where your procurement requires it. Past-due invoices accrue interest at 9 percent a year.
  • Insurance$2,000,000 each claim and $2,000,000 aggregate, written through Hiscox, alongside general liability, cyber, and media coverage. Certificates provided on request.
  • DisputesNon-binding JAMS mediation first, then binding JAMS arbitration. Governing law is Delaware.

Limits

What we do not do

We are a civil rights compliance firm, not a law firm. We do not give legal advice, guarantee outcomes, take contingency work, or serve as a party’s litigator. Our practitioners act as mandatory reporters in every engagement regardless of how a state classifies the role. We commit to the quality of the process, not to a result.

Read how we work

Scoping

Not sure which one you are in?

Many matters touch more than one. A scoping call settles the frameworks, the fee basis, and the deadline.

Book a scoping callRequest a written quote

Trust, operationalized

Work with us

Engagements begin with a scoping conversation. We look at the portfolio you are carrying, the exposure you are managing, and the role you need covered, then we tell you plainly whether we are the right firm for it.

Book a call